Contact & Support
Email shipping@bacteriowater.com, call (833) 868-4555, send us a message with the form below, or find answers about the product, an order, a lot certificate, or wholesale pricing on the pages that follow.
Common questions are answered on-site.
The pages below answer the questions we are asked most. Wholesale, institutional and bulk enquiries (300+ vials) are handled by the same team that fulfils standard orders. For anything else, or to follow up on an order, write to shipping@bacteriowater.com or call (833) 868-4555 with your order number.
Product questions
Composition, vial format, storage conditions and packaging are documented on the product page, and the most common questions are answered in the FAQ.
Verifying a lot
Match the code printed on your vial label against the published certificate in the COA library. The laboratory’s certificate number and verification code are printed on the document so results can be checked at source.
Orders and delivery
Carriers, tracking, packaging and what happens with a damaged or missing shipment are set out under shipping & returns.
Wholesale
Orders of 300 vials or more go through the wholesale flow rather than the standard pack pricing. Volume pricing is confirmed per order — use the wholesale inquiry form.