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Same-day shipping on orders placed by 2 PM ET, Mon–Fri

BacterioWater

Shipping & Returns

Shipping

  • Same-day dispatch — orders placed by 2 PM ET, Monday to Friday, are packed and handed to the carrier the same business day.
  • US orders only — we currently ship within the United States, and not to freight forwarders or package-forwarding addresses.
  • Carriers: UPS or USPS, with real-time rates calculated at checkout.
  • Delivery: UPS Ground typically arrives 1–5 business days after dispatch in the contiguous US.
  • Tracking details are emailed once your order ships.
  • Orders ship in plain, protective packaging from the current tested lot.

Orders placed after 2 PM ET, at weekends, or on a public holiday are dispatched the next business day. If a carrier pickup is missed or an order is held for review, we dispatch on the next business day and email you. Same-day dispatch refers to when your parcel leaves us, not when it arrives — transit is in the carrier's hands, typically 1–5 business days in the contiguous US and longer for Alaska and Hawaii.

Returns & replacements

We don't accept physical returns of any kind, opened or unopened. These are sterile, lot-controlled products, so nothing that leaves us is taken back into stock or resold. Please don't ship anything back to us.

If your order arrives broken, leaking, incomplete, or different from what you ordered, email shipping@bacteriowater.com as soon as possible with your order number, photos of the packaging and product, and a short description of the issue. We'll review it and, where warranted, arrange a replacement or credit.

Refunds aren't given for change of mind, ordering the wrong quantity, or similar reasons. Adjustments are made only for documented damage, loss, or shipment errors, as a replacement or credit at our discretion.

Order changes & cancellations

We start processing soon after payment, so an order in progress usually can't be changed or cancelled. If you spot a mistake, such as a wrong address, contact us straight away with your order number. If the parcel hasn't been handed to the carrier yet, we'll do our best to help, but changes can't be guaranteed.

Delayed or missing parcels

Weather, routing changes, and carrier issues can occasionally slow a shipment. If tracking shows no movement for several days, email us your order number and tracking details and we'll follow up with the carrier.

If tracking shows the parcel as delivered but you can't find it, confirm the delivery address on your order confirmation, check around the delivery location and with anyone who may have taken it in (household members, neighbours, a front desk, mail room, or receiving department), and ask the carrier for delivery verification or to open a missing-package investigation. Then email us your order number, the tracking details, and anything the carrier told you.

A delivered scan with a report that the parcel never arrived doesn't, on its own, qualify an order for a refund, credit, or replacement; we may ask you to cooperate with the carrier's investigation and get delivery verification first. If the carrier confirms the parcel was lost, misdelivered, or delivered somewhere other than the address on your order, send us its findings and we'll review the order for an appropriate resolution. We may decline a refund, credit, or replacement when tracking confirms delivery and reasonable verification steps haven't been completed.